Frequently asked questions

Captain Cause is a mission-driven company, with which Accor has partnered to allow ALL - Accor Live Limitless loyalty program members to discover and support impact causes using their Reward points. To learn more about Captain Cause and its mission, visit captaincause.com

The causes presented on the Reward points donation platform (all-captaincause.com) are carefully selected, then auditioned and monitored according to:

• On the one hand, the selection criteria specific to charities funded by Accor, for example Accor Heartist Solidarity (AHS) and the Community Conservation Fund Africa (CCFA)
• On the other hand, a list of strict criteria defined by Captain Cause and applied to any association wishing to be integrated into the Reward all-captaincause points donation platform, whether located in France or abroad. These are actions carried out by associations in the field of ecological and social transition, respecting high standards regarding their financial management, governance and impact measurement. To find out more, visit captaincause.com/causes

You can find out more about each of the projects and associations by clicking on the "Find out more" button under each project name.

To make a donation in Reward points with Captain Cause, you need to:

• Be a member of the ALL - Accor Live Limitless loyalty program
• Be logged into your member account
• Have a minimum of 500 Reward points

Reward points donations on all-captaincause.com are only available to individuals and cannot be used to donate on behalf of a company or other legal entity.
To join the loyalty program, click here

Yes, it is possible to receive a tax receipt even if the donation was made solely with your loyalty points, under certain conditions.
If you are a French or European resident and have made a donation to a French or European association, a tax receipt will be automatically transmitted to your all-captaincause.com account within 90 days.
Otherwise, the confirmation email will provide you with the necessary information to request a tax receipt directly from the beneficiary association, if possible. In this case, it is your responsibility to verify that your donation is eligible for a tax benefit.

Your tax receipt will be available in your personal account on all-captaincause.com, on the 'My Receipts' page, within a maximum of 3 months after your donation. An email will be automatically sent to notify you at the email address associated with your ALL - Accor Live Limitless account. You can then review your personal information and generate your tax receipt.
If you have not received this notification email, although you made an eligible donation in the last 3 months, you can contact Captain Cause's support teams through this link.
Important: the postal address used for your tax receipt is the one provided in your ALL - Accor Live Limitless account. Please ensure that your address in your personal account is correct: once the tax receipt is generated, it cannot be modified. It is your responsibility to verify the accuracy of the information provided in your ALL - Accor Live Limitless account.

You can donate as many Reward points as you wish, within the limit of those you have. The minimum amount of a donation on the platform all-captaincause.com is 500 points.

Yes, the number of donations is unlimited within the limit of the number of Reward points you have. You can donate repeatedly to the same cause or donate your points to different causes.

When eligible, the tax receipt issued by Captain Cause will be in euros (€), with 1 Reward point being equivalent to €0.02. In the case where you donate your points to an organization located outside the European Economic Area and initiate the process to request a receipt from the beneficiary association, they will issue a receipt in their local currency, ensuring that exchange rates are properly respected.

For any questions regarding Captain Cause, the tracking of your donation, or your tax receipt, you can contact Captain Cause's support teams through this link.